Businesses wanting cloud-based communications can now operate their Unified Communications and Contact Centers on a single Symbee cloud solution powered by AWS.
ORLANDO, FL – January 27, 2021
Today, Symbee launched UNISON, the 1st Global Unified Communications Solution powered by unifying both Amazon Chime SDK and Amazon Connect into a single user experience. This extends Symbee’s current reach well beyond ENGAGE, their OmniChannel Contact Center offering, and directly links them into the entire Customer Enterprise by providing a UCaaS Solution that is fully integrated with the Contact Center.
Symbee UNISON has the core UCaaS features you expect, such as Dial Plan Control, Multiple Call Appearances, 911/e911 Support, Voicemail with Transcription to Email and/or SMS, Mute, Hold, Transfer, Multi Party Conferencing, Directory and Presence. UNISON also has Intelligent Call Routing/Auto Attendants and Do Not Call (DNC) support as standard features that expand beyond the standard UCaaS. Symbee UNISON has an easy to configure CRM integrations directly into Salesforce, Zendesk, MS Dynamics, Netsuite, and ServiceNow.
Symbee UNISON follows the same pay as you go consumption model as all Symbee Solutions. Customers can subscribe and acquire Symbee Solutions thru the AWS Marketplace. By deploying the Symbee Unified Cloud Solution powered by AWS for both the UCaaS and CCaaS, Customers can ensure a cost effective and consistent experience across their entire Enterprise.
About Symbee
Symbee is a Global UCaaS/CCaaS Solution that was developed and integrated into Amazon Connect/Amazon Chime SDK providing Unified Communications, OmniChannel Contact Center, Workforce Engagement Management (WEM) and Advanced Reporting/Analytics.
For more information, go to https://www.symbee.co/symbeeunison
To Subscribe to Symbee UNSION got to the AWS Marketplace below: https://aws.amazon.com/marketplace/pp/Symbee-Connect-Symbee-Connect/B07R5VVNV7
