Budgets. Strategies. The start of a new year is a time of evaluation and planning for many businesses. But, oftentimes, staff development isn’t at the top of the list, and it should be.
According to Jay Reeder, president of VoiceNation, a preferred call center partner for thousands of businesses nationwide, “Employee engagement and satisfaction go hand in hand with customer satisfaction. We go above and beyond to provide superior service to every one of our clients. But, what really makes it all come together is our dedicated and talented team. A strong, positive company culture that supports employees and is dedicated to staff development is key.”
VoiceNation shares 5 tips for creating a successful company culture through staff development:
Invest in your staff, both personally and professionally. Get to know your people. Ensure that your “open door” policy really is open. Provide ways for your staff to get involved in the community and “give back”.
Adopt a fail-forward approach to overcoming obstacles. Teach your staff the importance of accountability, because ultimately every challenge is a learning experience. Encourage and nurture a “can-do” attitude.
Provide educational tools. From books and videos to seminars and specialized training – help your employees learn, grow, and perform their job to the best of their ability.
Conduct quarterly meetings to give staff the opportunity to catch up on corporate initiatives, get to know their co-workers, and reinforce the atmosphere of teamwork.
Recognize your staff. People want to know they are doing a good job and that they are valued.
Reeder, who was named one of “The 20 Highest Rated Telecom CEOs To Work For in 2014” by GetVoIP.com, explained, “Success begins with our staff. VoiceNation is a ‘People Growth Company’ and staff development is one of our cornerstones. We invest a considerable amount of time and energy into the growth and development of our call center employees to nurture the inner potential of our organization as a whole.”
VoiceNation’s company culture is one that cultivates a positive workplace where staff is empowered and leadership and personal growth are promoted. A large part of the company’s culture revolves around the Employee Volunteer Program, which encourages staff to give back and get involved by helping others. Through the program, every VoiceNation staff member has an opportunity to volunteer on a monthly basis and work towards a cause they feel passionate about, on a local, national, and global scale.
About VoiceNation
VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.
Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.
To learn more about VoiceNation, visit voicenation.com.
