VoiceNation, the nation’s leading live answering service has partnered with several major television networks to provide live agent support during a major TV rescan effort.
Local TV stations in cities across the U.S. will soon be changing frequencies, which will affect residents who watch free, over-the-air TV using an antenna. Between now and July 2020, those affected will be required to rescan their TV once a station moves frequencies.
The scan is similar to what was required when residents’ first set up TV or converter boxes.
While the process doesn’t require new equipment or assistance, many affected will still have questions. Having extra manpower during the scan is beneficial to the TV networks.
VoiceNation is able to work with these networks to provide 24/7 bi-lingual live answering during the rescan effort. Because the cities are located across the U.S., calls will be coming in at all hours of the day and night. VoiceNation’s operators are available not only 24 hours a day, but on the weekends, as well.
COVID-19 adds another complication in that some TV networks are already short-staffed or have employees working from home. VoiceNation’s operators are equipped and have been working remotely since the beginning of the coronavirus pandemic.
VoiceNation operators will seamlessly answer calls and with custom scripting, can answer customer questions and assist with instructions if needed.
“Working with the major TV networks on a project of such scale has highlighted the importance of why businesses must stay dynamic in their product offering and always willing to take a risk,” said Eric Schurke, VoiceNation Vice President of Operations.
“Before we were contacted by the major networks to handle these campaigns, this type of application was something we had never considered. The only way we have been able to accommodate the custom needs for the clients is due to our proprietary answering service technology called OpenAnswer. Now that we’ve completed several of these campaigns, it’s opened VoiceNation up into a completely new category of call answering that didn’t exist for us before.”
About VoiceNation
VoiceNation, an industry leading live answering service, has won countless awards for its superior call handling. Using highly trained, professional, US-based operators and award-winning proprietary software, VoiceNation caters its business answering services to thousands of clients.
VoiceNation began in 2002 as a virtual PBX company but grew into the live answering industry in 2009. Since then, VoiceNation has not closed its doors one single day. VoiceNation is a 24-hour live answering service that takes calls including weekends and holidays. The company is proud to be able to offer business continuity as companies shift to remote work during COVID-19. VoiceNation even reduced its prices to help keep small businesses afloat during this time of uncertainty.
To learn more about VoiceNation, please visit voicenation.com
